Customer Support Executive is the first point of contact for clients and consumers who work to ensure that customers are satisfied with the services offered by the organization. Their responsibilities include regularly interacting with customers to address their issues and respond to inquiries, in order to maintain solid consumer relationships.
Customer Support Executive Responsibilities
Customer care representatives assume responsibility for the client’s issue and serve as the sole point of contact for all questions regarding the process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task.
Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution.
Additional responsibilities of a customer care representative include the following:
1) Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
2) Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
3) Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
4) Meet call handling quotas and individual and team sales targets
5) Gather and analyze client data to identify possible services to recommend to management
6) Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
7) Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
8) Follow communication protocols, rules, and policies
Requirement:
1) 2+ years of customer support telecalling experience.
2) Excellent customer service skills.
3) Strong verbal and written communicator.
4) Excellent phone and presentation skills.
5) Proficiency in Microsoft Office
6) Good negotiation and problem-solving skills.
Salary
Salary Range: INR 20,000 per month
Call to Action: Email Your Resume To: manisharekhi@emines.co